Privacy Policy – Dream Vegas UK
This Privacy Policy explains how dream-vegas.uk, operated by White Hat Gaming Ltd, collects, uses, stores, and protects your personal data. It applies to all players and visitors based in the United Kingdom and is compliant with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. By using dream-vegas.uk, you acknowledge that your data will be processed as described in this policy. If you have any questions, you can contact our Data Protection team at any time via the contact details below.
Data We Collect
Dream Vegas collects only the data necessary to provide a safe, legal, and enjoyable gaming service. The categories of data collected include:
Personal Data
Full name, email address, phone number, date of birth, residential address, and government-issued ID documents for KYC (Know Your Customer) and AML (Anti-Money Laundering) compliance.
Payment Data
Bank account details, debit card information, and transactional records relating to deposits and withdrawals. Payment data is processed securely and never stored in plain text.
Technical & Behavioural Data
IP address, device type, browser information, session duration, gameplay history, wagering activity, and interaction with site content. This data is used to improve services and detect fraud.
Cookies
dream-vegas.uk uses cookies and similar tracking technologies for session management, analytics, and personalised experience. You can manage your cookie preferences via the cookie settings banner on the site.
Legal Basis for Processing
Dream Vegas processes your personal data on the following legal grounds under UK GDPR:
- Contract Fulfilment — to create and operate your account, process transactions, and deliver gaming services
- Legal Obligation — to comply with UKGC licence conditions, KYC, AML, and tax reporting requirements
- Legitimate Interests — for fraud prevention, platform security, and service improvement
- Consent — for marketing communications and non-essential cookies, where you have opted in
How We Use Your Data
Personal data collected by dream-vegas.uk is used for the following purposes:
- Account registration, verification, and management
- Processing deposits, withdrawals, and prize payouts
- Identity verification and compliance with UKGC and AML requirements
- Fraud detection, prevention, and platform security
- Personalising your experience and improving our services
- Sending account-related communications and, where consented, promotional offers
- Responsible gambling monitoring and player protection
Data Retention
Dream Vegas retains your data only for as long as necessary for the purpose it was collected or as required by law.
| Data Type | Retention Period |
|---|---|
| Personal & Account Data | 5 years after account closure |
| Payment & Transaction Data | Minimum 5 years (financial regulations) |
| Behavioural & Technical Data | Up to 3 years |
| Marketing Consent Records | Until consent is withdrawn |
Sharing Your Data
Dream Vegas does not sell your personal data to third parties. Data may be shared with trusted partners only where necessary, including:
- Payment processors and banking partners to complete transactions
- KYC and identity verification providers
- Regulatory authorities (UKGC, HMRC) as legally required
- Fraud prevention and AML compliance services
- IT infrastructure and cloud hosting providers operating under strict data processing agreements
Your Rights Under UK GDPR
As a UK-based player, you have the following rights regarding your personal data:
- Right to Access — request a copy of the data we hold about you
- Right to Rectification — request correction of inaccurate or incomplete data
- Right to Erasure — request deletion of your data where legally permissible
- Right to Restriction — request that we limit processing of your data
- Right to Data Portability — receive your data in a structured, machine-readable format
- Right to Object — object to processing based on legitimate interests or for direct marketing
- Right to Withdraw Consent — withdraw marketing or cookie consent at any time
To exercise any of these rights, contact us via the details in the section below.
Data Security
dream-vegas.uk implements industry-standard technical and organisational security measures to protect your data, including SSL/TLS encryption for all data transmissions, pseudonymisation of sensitive stored data, strict access controls, regular security audits, and staff training on data protection. In the event of a data breach, Dream Vegas will notify affected users and the relevant supervisory authority (ICO) in accordance with UK GDPR obligations.
Contact & Complaints
For any data protection queries or to exercise your rights, please contact the Dream Vegas Data Protection team via the support section on dream-vegas.uk. If you are unsatisfied with how your data is handled, you have the right to lodge a complaint with the UK's Information Commissioner's Office (ICO) at ico.org.uk.